Delete your UniRide account
You can delete your account yourself in the app, or ask us to do it by email. Either way, the result is the same.
In the app
- Open UniRide and sign in.
- Go to the Profile tab.
- Scroll to Account and tap Delete account, then confirm.
If you are partway through a ride, finish it first — a ride that has already started cannot be cancelled from one side.
By email
If you no longer have the app or cannot sign in, email official.bitstream@gmail.com from the address you registered with, with the subject “Delete my UniRide account”. Include your name and student ID number so we can find the right account. We confirm by reply, and delete it within 7 days.
What happens
- Straight away: you are signed out on every device, rides that have not started are cancelled (anyone matched with you is told), and you stop receiving notifications.
- After 30 days: we erase your name, email address, phone number, student ID number, gender, profile photo, saved places, notifications, your rider application and every photo and document you uploaded. Your email address can then be used to sign up again.
- Kept without your name: records of trips you took part in, payments, ratings and reviews, and reports, because they are part of other people’s history and may be needed to investigate a safety incident. If your account was blocked for safety reasons, the details needed to keep it blocked are kept too.
The Privacy Policy has the details, including how long backups are kept.